Cloud Virtual Number (IVR Solutions)
Cloud Virtual number
A virtual number is termed as access number or direct inward dialing (DID). A virtual number is a 10 digit or any telephone number which is not connected directly. Every incoming numbers will be forwarded to any of the mobile number or any landline numbers. A virtual number can perform like an entrance between traditional calls (PSTN) and VoIP.
The direct inward dialing (DID) is a service of a local phone company that provides a lump of telephone numbers which can be used for calling into a company’s private branch exchange(PBX) system. With the help of DID, accompany can offer its customer a better customer service.
Uses of virtual phone numbers :
• Virtual phone number can be use by the companies that reached out to particular section of chosen clients . Who may want to do so in a specific geographical location.
• Using virtual numbers services , companies that have multiple departments as well as companies that have multiple departments as well as companies which may be expanded over very large distances or even multinational companies can provide a sole number for its customer to call .
Process of virtual phone numbers :
• Virtual telephone system is a call management solution regarding system. • We work in cloud telephony in Knowlarity solution and focus on 10 digit number, known as cloud virtual number.
• When any customer, clients call on this number they get the theme or introduction of your organization like ‘welcome to the ……….’ Press
1 for any information
2 for any support
3 for appointment.
• So as per your requirement you can change or differentiate in this process.
• You can add multiple numbers according to department and can also receive multiple calls at the same time.
• You can also check call logs, recordings of each and every call. When your calls gets end you can also use the system of automatic message saying thanking you.
• There is another feature after working support where if the organization working time is from 9 am to 8 pm than you can add a message that says Thank you for the calling our official working time is this. We have noted your number we will get back to you soon. After you enter your office the next day you can easily check all non-working call records and can also call back them if you want.
• You get all incoming and outgoing call management solution with recordings and tracking.
• So I am insisting you if you can give a comfortable time tomorrow. We can send you a solution expert who will visit you and will provide all details face to face an will give a practical demonstration about how this can be beneficial to you.
A virtual number is termed as access number or direct inward dialing (DID). A virtual number is a 10 digit or any telephone number which is not connected directly. Every incoming numbers will be forwarded to any of the mobile number or any landline numbers. A virtual number can perform like an entrance between traditional calls (PSTN) and VoIP.
The direct inward dialing (DID) is a service of a local phone company that provides a lump of telephone numbers which can be used for calling into a company’s private branch exchange(PBX) system. With the help of DID, accompany can offer its customer a better customer service.
Uses of virtual phone numbers :
• Virtual phone number can be use by the companies that reached out to particular section of chosen clients . Who may want to do so in a specific geographical location.
• Using virtual numbers services , companies that have multiple departments as well as companies that have multiple departments as well as companies which may be expanded over very large distances or even multinational companies can provide a sole number for its customer to call .
Process of virtual phone numbers :
• Virtual telephone system is a call management solution regarding system. • We work in cloud telephony in Knowlarity solution and focus on 10 digit number, known as cloud virtual number.
• When any customer, clients call on this number they get the theme or introduction of your organization like ‘welcome to the ……….’ Press
1 for any information
2 for any support
3 for appointment.
• So as per your requirement you can change or differentiate in this process.
• You can add multiple numbers according to department and can also receive multiple calls at the same time.
• You can also check call logs, recordings of each and every call. When your calls gets end you can also use the system of automatic message saying thanking you.
• There is another feature after working support where if the organization working time is from 9 am to 8 pm than you can add a message that says Thank you for the calling our official working time is this. We have noted your number we will get back to you soon. After you enter your office the next day you can easily check all non-working call records and can also call back them if you want.
• You get all incoming and outgoing call management solution with recordings and tracking.
• So I am insisting you if you can give a comfortable time tomorrow. We can send you a solution expert who will visit you and will provide all details face to face an will give a practical demonstration about how this can be beneficial to you.
Included Feature |
Basic |
Advanced |
Premium |
Web Interface |
Yes |
Yes |
Yes |
128 Bit Security |
Yes |
Yes |
Yes |
Programmable Extensions |
Yes |
Yes |
Yes |
VoiceMail |
Yes |
Yes |
Yes |
MobileApp |
Yes |
Yes |
Yes |
Welcome Message |
Yes |
Yes |
Yes |
Click to Call |
Yes |
Yes |
Yes |
Email Report |
Yes |
Yes |
Yes |
Time Based Routing |
Yes |
Yes |
Yes |
Free Teleconference PIN |
Yes |
Yes |
Yes |
SMS Alert |
Yes |
Yes |
Yes |
Multilevel IVR |
No |
Yes |
Yes |
SuperConference |
No |
Yes |
Yes |
Multi Agent Login |
Yes |
Yes |
Yes |
CRM Integration |
No |
Yes |
Yes |
Sticky Agent |
No |
No |
Yes |
Customized Reports |
No |
No |
No |
Circle Based Routing |
No |
No |
No |
User Included |
3 |
5 |
7 |
Channels Included |
6 |
10 |
14 |
Free Usage(Min/Month) |
400 |
1200 |
3500 |
Free Minutes (Limited time Offer)* |
NA |
NA |
NA |
Past Data Visibility |
1 Month |
3 Months |
Unlimited |